Stevenage, UK

©2018 by HugeLetterHire

TERMS AND CONDITIONS

HugeLetterHire
Hire Terms & Conditions


All items booked on HugeLetterHire are hired on the following conditions.

 

GENERAL
The hirer assumes all responsibility once items are in their possession.

The letters must be returned back in the condition they were received in.  The letters must be treated with care at all times. 

Unless agreed by HugeLetterHire,  all letters/numbers are for indoor use only.  All letters/numbers must be locked away overnight if hiring for 24 hours +.  If stored in a locked marquee, please ensure they are away from the sides to avoid water damage in the event of heavy rain.

DELIVERY

Deliveries and collections will be made 7 days a week.

An additional 25% is charged to collect on Bank Holiday’s or Public Holidays.

Please provide a representative to meet the driver at delivery and collection to ensure the letters / numbers conditions are checked.
All letters/numbers must be moved to one location and agreed by the hirer, they MUST NOT be moved from agreed position unless in case of emergency.

The letters/numbers will be setup inside the location discussed with the client when booking. We will contact the venue with regards access times for big events such as weddings / surprise parties etc.

CANCELLATION

A non-refundable deposit of 50% is required to secure the hire items. Refundable ONLY if we have to cancel.

Our items are of high quality and high demand, therefore once you have booked them, we can’t offer them to another client.  Cancellation of a confirmed booking will incur a percentage fee of the Hire invoice total.

Less than THREE months          50% of the balance
Less than FOUR weeks              75% of the balance
Less than ONE week                 100% of the balance

  

PAYMENT

The balance is payable ONE week in advance of your event.

A security deposit is to be received 7 days after booking online , if not received, then your booking will be cancelled.

All shortages, damages and losses will be charged for at FOUR times the hire value, so please take care of the hire items whilst they are in your possession.
Payment details will be sent via confirmation email when booking online.

If you have any questions at all, please contact us directly.